There are all kinds of customers in the hospitality industry. When it comes to hotels, some guests are rather hands off. They need help with check in and moving into their rooms, but other than that they typically want to be left alone. Other guests require more attention and look to staff for prompt service with the hopes of establishing a rapport or relationship with them. Whatever the case, when it comes to hotel management, staff need to be available to meet whatever expectations their guests might have for the duration of their stay.
Co-President of Philips International, Michael Pilevsky, argues that excellence in hotel development necessitates important relationships. Philips International is an industry leader in property acquisition, development, and management in the areas of residential and commercial real estate, particularly boutique hotels. Their customer-oriented service goes far beyond the hospitality that staff extends to their guests. In thinking about the total experience of each of their patrons, Philips International believes strongly in designing hotels that make guests feel valued and appreciated even before they enter the building. Accomplishing this goal starts with finding the right building. Unlike many chain hotels, which are built from the ground up and maximize the number of rooms they contain, boutique hotels are relatively small and typically rely on refurbishing underappreciated buildings.
The Bryant Park Hotel in Midtown Manhattan is a perfect example of this. The building for the Bryant Park Hotel originally belonged to the American Radiator Company. Built in 1924, the building boasts a beautiful black and gold façade that was designed to represent the coal and fire of the American Radiator Company, respectively. When Philip Pilevsky, CEO of Philips International, purchased the building in 1998, he decided to preserve the unique character of the building and incorporate it into the design of the building.
For Philips International, the unique beauty of alternative boutique hotels is something that must be felt from the first step in the door. After entering the Bryant Park Hotel’s lobby, guests are immediately greeted with a grand, red and black marble entryway. Staff is immediately on hand to help with check in and they work hard to insure that all guests have a one of a kind stay. In terms of the hospitality industry, Philips International is leading the way in customer-oriented service, making sure that every detail, down to exterior of the building and the décor of each room, works to make guests feel welcome and cared for.
Co-President of Philips International, Michael Pilevsky, argues that excellence in hotel development necessitates important relationships. Philips International is an industry leader in property acquisition, development, and management in the areas of residential and commercial real estate, particularly boutique hotels. Their customer-oriented service goes far beyond the hospitality that staff extends to their guests. In thinking about the total experience of each of their patrons, Philips International believes strongly in designing hotels that make guests feel valued and appreciated even before they enter the building. Accomplishing this goal starts with finding the right building. Unlike many chain hotels, which are built from the ground up and maximize the number of rooms they contain, boutique hotels are relatively small and typically rely on refurbishing underappreciated buildings.
The Bryant Park Hotel in Midtown Manhattan is a perfect example of this. The building for the Bryant Park Hotel originally belonged to the American Radiator Company. Built in 1924, the building boasts a beautiful black and gold façade that was designed to represent the coal and fire of the American Radiator Company, respectively. When Philip Pilevsky, CEO of Philips International, purchased the building in 1998, he decided to preserve the unique character of the building and incorporate it into the design of the building.
For Philips International, the unique beauty of alternative boutique hotels is something that must be felt from the first step in the door. After entering the Bryant Park Hotel’s lobby, guests are immediately greeted with a grand, red and black marble entryway. Staff is immediately on hand to help with check in and they work hard to insure that all guests have a one of a kind stay. In terms of the hospitality industry, Philips International is leading the way in customer-oriented service, making sure that every detail, down to exterior of the building and the décor of each room, works to make guests feel welcome and cared for.